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LMS REFUND POLICY

This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased from RPS MENA. Our goal is to provide a fair and transparent process while maintaining the integrity of our educational services.

  1. Eligibility for Refund

Refunds may be considered under the following circumstances:

  • Technical Issues Preventing Access: If a user experiences persistent technical issues, verified by RPS MENA, that prevent them from accessing or utilizing the purchased course/service, and these issues cannot be resolved within a reasonable timeframe (e.g., 5 business days).
  • Duplicate Purchase: In the event of an accidental duplicate purchase of the same course/service by the same user.
  1. Non-Eligibility for Refund

Refunds will generally not be issued in the following cases:

  • Change of Mind: If the user simply changes their mind after purchasing the course/service.
  • Completion of Course/Service: Once a significant portion of the course/service has been accessed or completed (e.g., more than 10-15% of the content), or the course completion certificate has been issued.
  • Failure to Complete Course/Service: Non-completion of a course/service for reasons unrelated to technical issues or misrepresentation (e.g., lack of time, personal circumstances, dissatisfaction with personal learning progress).
  • Expired Access: If the access period for the course/service has expired.
  • Breach of Terms of Service: If the user has violated RPS MENA’s Terms of Service (e.g., unauthorized sharing of content, fraudulent activity).
  • Promotional/Discounted Purchases: Items purchased during special promotions or at a significant discount may be subject to different refund terms, which will be clearly stated at the time of purchase.
  • Bulk/Corporate Licenses: Refund policies for bulk or corporate licenses will be governed by the specific terms outlined in the individual contract or agreement.

 

  1. Refund Process

To request a refund, users must follow these steps:

    1. Submit a Request: Send an email to ops@rpsmena.com within [e.g., 14 calendar days] of the purchase date, clearly stating the reason for the refund request and providing the order number, user name, and course/service name.
    2. Provide Evidence (if applicable): For technical issues or misrepresentation, users may be asked to provide screenshots, video recordings, or other relevant evidence to support their claim.
    3. Review and Assessment: RPS MENA will review the refund request and assess its eligibility based on the criteria outlined in this policy. This process typically takes [e.g., 5-7 business days].
    4. Refund Decision: Users will be notified of the decision via email. If approved, the refund will be processed.
    5. Refund Issuance: Approved refunds will be processed to the original payment method used at the time of purchase. Please allow [e.g., 7-10 business days] for the refund to appear on your statement, depending on your bank or payment provider.

 

  1. Partial Refunds

In some exceptional cases, RPS MENA may, at its sole discretion, offer a partial refund, especially if a portion of the service has been utilized or if a significant amount of administrative effort has been expended.

  1. Changes to This Policy

RPS MENA reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting. Users are encouraged to review this policy periodically.

  1. Contact Us

If you have any questions about this Refund Policy, please contact us at ops@rpsmena.com